Microsoft Dynamics CRM

Customer retention, customer satisfaction and relationship management have never before been so important.

Enterprising Holland is changing rapidly. Since retaining loyal customers and bringing in new ones has the highest priority, ‘loyal’ customer retention is high on the agenda of many employers. Besides, social media and other innovative marketing tools give a new view on relationship management. 

With Customer Relationship Management (CRM) you will focus your attention on your current and prospective customers. It will enable you to earlier respond to your customers’ needs and get a higher return on your marketing campaigns, which will result into sales increase, higher customer satisfaction and, all-important, customer retention.

The solution
Microsoft Dynamics CRM is the front office solution that will enable you to profit from the best of two worlds. Its basis is the flexible and user-friendly Microsoft software, combined with Qurius’ ample experience and practice-based implementation approach.

360˚ customer view
When introducing a new customer system, the main objective is to create an integrated customers view. Microsoft Dynamics CRM will save you the trouble of replacing existing back office systems or amortise investments faster. The purpose is to work more efficiently and more pro-active and to get a complete view of your relationships, service calls, contracts and marketing activities.

Working from Microsoft Outlook
Microsoft Dynamics CRM is completely integrated with Microsoft Outlook, the software your employees use every day. Working from Microsoft Outlook facilitates the management of your contact moments, your email traffic, your activities and your agenda. Due to the user-friendliness and familiarity of Microsoft Dynamics CRM, your staff members will accept the new method more easily.

Integration with Microsoft SharePoint
Microsoft Dynamics CRM can be seamlessly integrated into web-based environments, for instance into portals, your suppliers’ applications or your website, thus giving your relationships and staff members various control options. Microsoft Dynamics CRM provides a Microsoft SharePoint based knowledge and document management environment, in which you can file and manage documents and knowledge. As a result, knowledge will never get lost again.

For further information, please download our brochure here or contact us.

Advantages of Microsoft Dynamics CRM

General

• User-friendly and standard Microsoft software
• Optimal management of relationships, agenda, offers, activities, etc.
• High usability because of Outlook interface
• Users have always access to customer information, online as well as offline
• Integration with SharePoint and carious back office systems
• Easy to implement specifically for your organisation
• Powerful reporting capabilities

 Sales

• Clear sales process by means of adaptable workflow rules
• Shorter sales cycle, more successful transactions and a higher customer satisfaction
• Produce, manage and distribute sales and marketing, including newsletters, brochures and articles

 Marketing

• Create and manage marketing strategies based on budgets, products and target groups
• Easy response registration of marketing campaigns and report

Customer service

• Increase the capacity for dealing with request
• Produce, distribute and manage customer service requests from a central location
• Make use of the adaptable workflow rules to automatically route service requests
• Microsoft Dynamics CRM measures satisfaction, gives insight into points to improvements and provides input for marketing